In our industry, we think it’s extremely important to deliver an exceptional customer experience every time someone works with us. This goes beyond great service. It begins with listening to our client’s concerns and goals and moves to understanding the technical and regulatory nuances of the project. We then work to craft an approach that meets our client’s needs within the constraints of the project. We then follow that with timely execution.
People with the skills and dedication to deliver.
Our professionals are known for their experience, honest communication, and responsiveness, allowing EPI to consistently maintain the strong client relationships we value. Our combined team know-how means we work to tailor client solutions rather than push a limited number of technologies or approaches that might be ineffective or inefficient.
Experience that comes from over 25 years in the business.
The details matter and we understand the intricacies. The advice we provide stems from the broad technical, regulatory, and financial understanding of the industry we’ve gained serving clients for more than 25 years across the United States. Some clients have been with us for over 20 years and continue to work with us today.
Accessibility, responsiveness, and honest communication.
We don’t like to brag, but some clients say we’re great at consistently exceeding expectations. This is because we listen closely and value honest communication regarding price, schedule, and scope. Our clients can always reach EPI staff or one of our owner/principals regarding their project and get an immediate response.
A focus on core practices and results.
The best solutions are seldom the most complex or expensive. EPI’s focus is on results and we work hard to avoid over-complicating things. We have expertise and experience with many proven, reliable, and robust solutions but never push untested or unreliable remediation technologies.
The right sized firm for you.
Being a moderately sized firm requires versatile staff. Each team member understands the critical components to maintaining client satisfaction—timely communication, scope, schedule, and budget, and the need to balance those elements against a clients’ risk tolerance. Staff pay close attention to these elements as the dynamics of a project evolve, and unlike large multi-office firms, our clients can be confident that they can call our office and talk directly with one of EPI’s owner/principals.